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Everyone is in the Customer Service Industry

Today’s customer demands consistently great service. Industries like retail and hospitality have come to understand the importance of well-trained, inspired employees who know what it means to be an extension of the brand they represent. However, many organizations that don’t fall into the traditional customer service industry forget about one of their most powerful branding […]

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Lessons Learned from a Corner Office: 6 Steps to Becoming a Better Leader

Most would agree that the past couple of years have been very unusual in the business world. Conflict and uncertain times have a way of making you question a lot of things that – only a short time before – felt certain and safe. Recently, I’ve been reflecting on a trait that can take a […]

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Digital Advertising: Prime real estate. Controversial context.

Placement is key. But without due diligence, your brand could get caught in the wrong conversation. The digital industry was shaken up recently when major advertisers found that their messages on YouTube could be displayed next to highly inappropriate content. Some of this content was even deemed to be racist, resulting in a boycott, which […]

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New product Marketing: Brilliance Needs Relevance.

What’s the difference between a breakthrough and a hit? An audience. When it comes to introducing an innovative product or brand, sheer brilliance is not enough. As a matter of fact, too much brilliance might just blind your consumer. As Derek Thompson astutely explains in his new book, Hit Makers , people tend to like […]

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The (Slow) Evolution of Macro-Trends in Marketing Planning

The (Slow) Evolution of Macro-Trends in Marketing Planning

Our clients usually have reliable resources for tracking key indicators like sales reports, store traffic, leads, online analytics, surveys and research benchmarks. But a great marketing plan requires much more. They ask Ramey to help develop long-term marketing strategy by assessing the competition, industry dynamics and consumer insights.  One of the valuable techniques we use […]

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Three of a Kind: Millennials, Snapchat and You

Three of a Kind: Millennials, Snapchat and You

Utilizing Snapchat just might be the catalyst your brand needs. New tools, different types of media and technological advancements keep the marketing and advertising world on its toes; but if you’re only trying to keep up, then you are already behind. Snapchat is a photo and video-messaging app that allows users to send content that […]

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Passion: A Post-Recession Commodity

Passion: A Post-Recession Commodity

Everyone can agree that the past several years have been extremely difficult. Recently, I’ve been reflecting on something that can take a significant hit during a tough economy: passion. After all, when an economy gets lean, you can find yourself handling new responsibilities, doing less or – in some cases – doing twice as much, […]

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