The Missing Link for High-End Home Brand Social Media

New tool helps retailers drive sales via Instagram. Social media networks are by their very nature, well, social. They belong to people, not brands, and as hard as brands try, they will never quite “own” social media to the degree that they own other marketing channels. And that sometimes makes marketers nervous. It’s why marketers […]

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The (Modular) High-End Home Brand is Here

Image via Rockwell Group   A new luxury concept challenges conventional thinking.   When Fred Carl founded Viking Range in the mid-1980s, he challenged the status quo in the appliance world by creating a new category of professional-style cooking equipment created exclusively for the home. My colleagues and I had the great pleasure of working […]

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The Impact of Millennials on High-End Home Brands

When they come off of the sidelines, they will be different.    One of the biggest drivers of the sluggish U.S. housing recovery has been the fact that Millennials  – the 80+ million consumers reaching young adulthood around the year 2000 – have been sitting on the sidelines. “This recovery is virtually millennial-free,” says financial […]

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Down But Not Out: How Affluents Shop for High-End Home Brands

You know the story, but do you know the lessons learned from it?    Prior to the global financial crisis, affluent consumers spent above their means, in large part due to phantom-like perceived wealth. “Their housing values were going up and their 401k’s were going up, so they felt wealthy and tended to spend above […]

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The Elusive and Mysterious Ultra High Net Worth Consumer Among High-End Home Brands

Brendan Howard / Shutterstock.com   Yes, they are different, but don’t assume that they don’t consume media like everyone else.   The high-end marketplace often thinks of Ultra High Net Worth (UHNW) consumers as exotic and mysterious creatures, like Sundarbans tigers. Granted, these consumers are rare – there are only 60,000 or so of them […]

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Magic and Logic are Critical for High-End Home Brand CMOs

Finding balance between creative and analytics isn’t always easy.   “My job today looks nothing like it did just a few years ago,” said a friend who has served as CMO of a high-end home brand for the past ten or so years. He came up through the ranks as a strategy and creative guy, […]

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Love at First Sight with High-End Home Brands

 Customers may fall in love with your brand, but only if you make a great first impression. Perhaps you’ve experienced from time to time an immediate, visceral reaction to a product you found in a store or online – so much so that you thought to yourself: “I am so buying that.” You didn’t think […]

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4 Important Digital Trends Shaping High-End Home Brands

If you understand the opportunities, your brand has unlimited potential.   Marketers of high-end brands often tell me about the one-two punch they faced during the past several years. If the global recession didn’t knock them on the mat, the explosion of digital marketing certainly made them see stars. On one hand, affluent consumers pulled […]

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Beyond the Purchase of High-End Home Brands

Buying decisions continue to be made after the actual purchase. Marketers of high-end brands understand Plato’s description of emotion and reason as two horses pulling us in different directions. After all, it can be painful when you’ve carefully helped a customer along the path to purchase, only to have her return the product the following […]

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The (Smart) High-End Home Brand is Here

Get ready for intelligent technology in the home.   I remember the first time I came face-to-face with “smart home technology.” I was standing in a booth at KBIS, the national kitchen and bath trade show, trying to decide if an internet-enabled computer screen, integrated into the door of a refrigerator, was a winner or […]

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